Vulnerable Customers Policy

Executive Summary

Financial Claim Solutions Limited recognises that some customers we come into contact with will be vulnerable in the context of how we interact with them, by virtue of their personal circumstances.

As a provider of financial claim services, we have a duty and obligation to ensure that all elements of our work are consistent with our values, and that we make reasonable adjustments and put in place appropriate additional support mechanisms to take account of these needs and to ensure such customers are not at risk of undue detriment.

This policy is intended for use by internal staff and will be available as a notice on the website and is designed to ensure that we meet not just our legal and regulatory requirements, but also the codes of the professional bodies to which we are members, such as the Federation of Small Businesses, and the ethical standards that we set ourselves as part of our company values.

Because of our values, Financial Claim Solutions Limited is committed to ensuring anyone who interacts with all consumers, its staff, and volunteers, working with vulnerable individuals will take all reasonable measures to ensure that the risks of harm to welfare are minimised and that they are treated fairly. This will be done through adherence to this policy and by ensuring the practice of safe recruitment in checking suitability of staff and volunteers working with vulnerable adults.

Financial Claim Solutions Limited is committed to providing appropriate support to vulnerable customers and this forms part of Financial Claim Solutions Limited wider commitment to ensuring our services meet the obligations of the Equality Act 2010.